Welcome to the City of Dallas' Open Records Requests management and tracking system!
The service will increase citizen access to public information while allowing the City the ability to meet and exceed all state Open Records compliance rules. With the Open Records Center, individuals go to one central location on the City’s website to submit an Open Records request. Requesters have the ability to log into the Open Records Center to track the status of requests, communicate with the City, and pick up the requested documents. Requesters will also be able to search for answers to common Open Records questions in the knowledge base library.
The City of Dallas' goal with respect to open records requests is to provide high-quality customer
service to residents, business owners, and stakeholders in accordance with state and federal
open government/public information laws and practices. Section 552.234 of the Texas Public
Information Act provides that a person may make a written request for information by delivering
the request by U.S. mail, electronic mail, hand delivery, or any appropriate method approved by
the governmental body to the public information officer or the officer’s designee. Here, the City
has designated the City Secretary as the officer for public information. Accordingly, please
submit all open records requests as follows: